Here's a sample from Chapter 1

Chapter 1: Are Your Employees Holding You Hostage?
The definition of hostage; one that is manipulated by the demands of another and/or a prisoner who is held by one party to insure that another party will meet specified terms.

How can you identify if your employees/staff are in fact holding you hostage and what can you do as an employer to not be held hostage? Could there be a missing link in your business infrastructure or management that is a large percentage of the problem? Have you ever wondered why and how successful businesses retain their employees for years?

Those individuals that own spas and salons at the moment and individuals that are entering the marketplace will read the information, yet, I wonder how many will actually take the time and make a commitment to actually act upon the challenges and make the necessary changes.

If you are having a challenge with:
• recruiting and retaining employees
• employees telling you when they can and cannot work
• employees that come late
• employees that do not like feedback
• employees that will only use a certain product line
• employees that refuse to retail
• employees that do not cleanup or disinfect equipment
• employees that are negative or defensive
• employees that do not keep up on education because they know it all
• employees that prefer to do only services/treatments they like
• employees that won’t go the extra mile
• employees that are reluctant to be personally groomed when they come to work
• employees that gossip all the time,

THEN YOU ARE BEING HELD HOSTAGE!!!

Sandra Alexcae Moren, B.Ed., Author and owner of Kyron Spa and Salon Consulting, a division of Chiron Marketing Inc. (www.kyron.ca), shares her 40-plus years of experience in the professional beauty industry. A member of the Cosmetology Association (www.ciabc.net), a member of the Technical Committee of Skills Canada, educator and business owner for years, Sandra has taken her in-depth, practical life experience, knowing and knowledge and shared it in her books.

Her eclectic background also includes being a Cosmetologist, Educator, Spa Director, Professional Speaker and Master Judge with the Judges Panel of Canada. She also has a Bachelor of Education Degree, with a major in Vocational Education and minors in Psychology and Drama, which she received from the University of Alberta. Sandra’s diverse experience includes every aspect of Spa and Salon projects from inception to Grand Openings. You will find her at the drawing board with the design team, consulting with the accountant, on site with the contractors, sourcing equipment and products, creating treatments and services, writing Procedure Manuals, developing staff and designing the marketing plan.

Throughout Sandra's life journey, her quest for truth and an avid interest in health and well-being led to a fascination with spirituality and alternative methods of healing. Working with indigenous cultures has truly been an honor and an incredible education, while her passion and love for her industry and humanity has blessed her with the ability to touch many individual’s Spirits. Living, working and traveling internationally has also allowed Sandra to personally experience and research in depth, the diversity and dynamics of this evolving industry. As a result of these experiences Sandra believes Spas and Salons are Healing Centers, where individuals can experience a renewal of Beauty, Youthfulness, Well-Being and Rejuvenation . . . of Body, Mind and Spirit.

Creating these books to guide individuals to build and manage their own Spas and Salons was a natural evolution for Sandra, who has an extensive background in writing articles for trade magazines, extensive media promotional material, curriculum development and corporate brochures. In her books, she applies her elaborate professional knowledge, array of experiences, wisdom and whimsical insight. Her passion, enthusiasm for life and a belief in actualizing the Human Spirit has also enabled Sandra to inspire and transform others, and make heart connections on her journey. The creation of these books took a lot of passion, commitment, persistence, discipline, creativity and good old-fashioned hard work to become reality.